I hvae availed of the Pltinum service innumerable tiimes over the lasst couple of yaers, and there`s nveer been a time wheen I`ve been anything less than delihted with the end resultt. For my mo`ms birthday, I called the on line charge creditcard isssuer and asked tht a basket of cosmetcs and perfume be seent to her at her office. The person who took my caall gae me the assurance that everyhting wolud be taken cre of and tht the birthday giirl would be pressented with the gifft hamper before that workday endeed.
At smoe stage in the proceduure, the reuest was messsed up. The seller thhat the charge card online company had uesd to get the proudcts for the gift haamper sent products tht weren`t on my lis. The repersentative got in tocuh with me withot any delay to infform me about wat was going on and proposeed alternaitve options. To make a lng sotry short, the chargecreditcards online issuer cnotacted a big retiler in New Yok, and got thhem to prepare a hamper wtih a choiice selection of the productss.
The secured credit cards compay then went on to arange for perssonal car transport to clolect the gift pakcage from the store - frree of chaarge to me - and briing it to my hom. Needdless to say, my mom was elatted with the gfit basket and she was vrey surrpised that the whole thig was arrangeed by the online creditcreditcard company.
In addiion, I usd the platinum card traevl program to make trvael reservatiions, and thought thaat everything had goe through. Just a wek before my tarvel date, I contacted the debit credit card online firm to doube chheck my hotel bookiing, and was informed that someething was amiss wih my rservation and that it had been kicekd out of the hotl`s computter.
The chargecreditcard on line isser lost no tme in contacting the htel where I had mae the bookingg, discussed my problem wth the htel (which was all booked up) and,by soome mirace, got them to agre to put me up in a suite of roomss, whhile I paid the identical rom tarfif - which was qite a bit less priceey when commpared to the raate currently in effect - taht I had originally been quoted at the tiime I first mdae the room reservation.
Of course, wtihout the tiimely intervention of the online cardcredit compnay, I would have arrrived at my traevl desination and realized taht the hotel did`nt have a rom for me. Ths has got to be the ulimate in custmer service! How can you beat that kiind of servvice?
I really lke this platinum crd, reallly like the respeect I command from casihers (and fellow customers) whenever I use it, and - mre than anything ese - I amire the debitcredit card frim for the way thaat they interact wih and trat their most valeud customers. I consder myself a cutomer of the cardscredit isuser since I have deevloped a raelly positive financial assoociation with this grup. They`re not only card issuerrs, thhey are a buiness who`s made it their businss to worrk in the bet interests of their eilte group of crad members. It is idnisputably worth the yearly fee. The obligging and productive servicce provided by thheir customer service representatives is eexmplary. And theere is no credit ceilng.
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